Diversified Telesales 101
Every resource you need to sell over the phone with Diversified.


First thing's first: Are you ready to work?
Important Resources
The Coach's Corner
Nichole Moore, Diversified's Telesales Coach, created these videos to give our agents some advice on how to overcome common challenges that come with Medicare Advantage telesales.
The Coach's Corner by Nichole Moore
The Coach's Corner by Nichole Moore


Coach's Corner: Meet Coach Chole

Coach's Corner: Words of Advice

Coach's Corner: Get Prepared

Coach's Corner: Don't ask permission!
Important Names
If you can't find the answer you are looking for on this page, here are the key contacts you have
to assist with all of your agent-related questions and resources.
Nichole Moore
Ext. 834 - nichole@thediv.com
Inside Sales Manager and Telesales Coach - conducts training for all telesales agents.
Akram Jacob
Ext. 854 - akram@thediv.com
VP of Growth and Development - training and support for new agents.
Jeff Collins
Ext. 843 - jeff@thediv.com
VP of Sales and Marketing - handles the weekly scheduling and communication with most agents.
Jeannette Stoveken
Ext. 845 - jeannette@thediv.com
New business & conservation - processes and submits all MA business, as well as agent and client application support.
Dominika Furchak
Ext. 848 - dominika@thediv.com
Office Manager - processes and submits all Final Expense business. Liaison for all contracting, licensing, and agency needs.