Lighting of the Torch
Diversified Telesales 101
Every resource you need to sell over the phone with Diversified.
First thing's first: Are you ready to work?
Important Resources
Inbound / Outbound Telesales Enrollment Script
Script for the initial sales call.
After Sale Procedure
Instructions for what to do after you complete a sale.
Telesales 101- AEP 2022
Telesales training recorded Ring Central Session 8/11/2022
Ascend Enrollment Platform
Click here to go directly to the Ascend platform for you to make an enrollment!
Medicare Center
Instructions
Jeanette reviews how to use the Medicare Center system.
Diversified Call Center MA/MAPD/SNP Inbound/OB Inquiry Call Script
Script for the enrollment.
Points of Contact
Diversified important points of contact.
Ascend Quote & Enrollment
An overview of Ascend created by Centene.
Five9
Instructions
Nikki teaches an agent one-on-one how to use the Five9 application.
TPMO Disclaimer
Integrity Marketing Group
2024 Field Agent Telephonic Sales Script
Script for the enrollment.
2022 Annual Enrollment Period Syllabus
Course Syllabus, Contacts and Resources
Ascend Video Tutorial
Jeannette reviews how to fill out an Ascend application online.
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Sales Force
Michael Rose Jr goes over the new Sales Force System.
Bridge Statement
Diversified bridge statement to say before the enrollment script.
PPT Presentation
Complete telesales powerpoint used for the virtual training.
Ascend Enrollment
Only Instructions
A PowerPoint guide on how to successfully enroll using Ascend.
Converting Leads on Sales Force
Jeanette goes over step by step on converting leads on Sales Force
The Coach's Corner
Nichole Moore, Diversified's Telesales Coach, created these videos to give our agents some advice on how to overcome common challenges that come with Medicare Advantage telesales.
The Coach's Corner by Nichole Moore
The Coach's Corner by Nichole Moore
Coach's Corner: Meet Coach Chole
Coach's Corner: Words of Advice
Coach's Corner: Get Prepared
Coach's Corner: Don't ask permission!
Important Names
If you can't find the answer you are looking for on this page, here are the key contacts you have
to assist with all of your agent-related questions and resources.
Nichole Moore
Ext. 834 - nichole@thediv.com
Inside Sales Manager and Telesales Coach - conducts training for all telesales agents.
Akram Jacob
Ext. 854 - akram@thediv.com
VP of Growth and Development - training and support for new agents.
Jeff Collins
Ext. 843 - jeff@thediv.com
VP of Sales and Marketing - handles the weekly scheduling and communication with most agents.
Jeannette Stoveken
Ext. 845 - jeannette@thediv.com
New business & conservation - processes and submits all MA business, as well as agent and client application support.
Dominika Furchak
Ext. 848 - dominika@thediv.com
Office Manager - processes and submits all Final Expense business. Liaison for all contracting, licensing, and agency needs.